Returns & Exchanges

At Locali by Romeo's, we take pride in the quality of our fresh food and gourmet groceries. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Send an email to our support team within 24 hours of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged items or incorrect products alongside the delivery packaging to help us process your claim quickly.

• 3.
  Review Process

  Our quality assurance team will review your request and notify you within 1-2 business days regarding the approval of your refund or replacement.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh replacement immediately or issue a credit to your original payment method within 5-7 business days.